Terms & Conditions
Doculand Limited – Terms and Conditions
When you use any of our websites to process an order with us, these Terms and Conditions of Business constitute the legally binding agreement between us. You are responsible to carefully review these Terms and Conditions before using this website and before processing an order with us. Your use of any of our websites is subject to your understanding and acceptance of our Privacy Policy and Terms and Conditions of Business. Use of our website or acceptance of a quotation will be considered acceptance of our policies. If you do not agree to the Terms and Conditions below, you should not use our services. We have the right to modify our Terms and Conditions, so please review them periodically.
Please contact us if you have any doubts at any time.
Pricing
All prices on our website are quoted in pounds sterling (£). Any pricing structures seen on our website may differ if your order requires express delivery or is bespoke in any way.
If after payment, a pricing error or anomaly is made apparent we maintain the right to cancel any order. If this situation occurs the customer will be contacted by a member of our team and informed of the mistake in writing, and we will assess all options to give you the best service.
Payment terms
We accept all major credit and debit cards including American Express and also Bank Transfer. If you have a credit account, please refer to our Credit Account Payment Terms.
Orders will not be processed until payment has cleared.
Orders
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we print. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate further changes we can’t guarantee that we will complete them and you may have to cancel the order and resubmit with the required changes. If you require extra shirts to be added to the order, this may not be possible and a new order for the extra shirts must be made. The visual proof is the final process in your order and it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility. Doculand does not accept any Any artwork submitted that does not meet minum requirement
Online & Offline ordering – products, sizes, colours, printing techniques and templates
Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing or our clients. All sizes and colours shown online are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems. Please also note that, if a specific colour or size is not available, with orders, if we have not got the time to contact you, we may swap the garment or product for an alternative in a similar colour and style and size, in order to fulfil your order. All Online Orders will be processed with DTG, Sublimation or Vinyl Printing, whatever is deemed suitable for your order by our print team. By accepting our terms and conditions, you understand, agree and accept any change we make in the fulfilment of your order, with no rights of refund.
Product Template Image Disclaimer
Please note, the visual product template images that are used when adding your designs are ‘template images’, this means they may not reflect the actual product ordered. The same applies to your visual mock ups.
Visual Approval
After payment, in order to offer the highest quality service, we will create and send a Visual Mock Up to you. Once you have approved the visual layout your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals.
We will not proceed until you have approved the visual(s), which will usually be sent within 24 hours of payment. (working business hours)
Artwork disclaimer
We will print the artwork you supply us. When uploaded or emailing us any artwork you give Doculand, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement, and will fully indemnify Doculand. When emailing us or uploading artwork and upon payment you accept this artwork disclaimer in full.
The visual template and online visual designer is not to scale. The size of the actual printed artworks may vary to the representation and proportions which you see online.
PRINT SIZE AND ARTWORK GUIDELINES
We will always aim to print your exact print sizes but you accept there may be up to a 2cm variance on print sizes and positioning. Artwork files that are not as per our artwork guidelines may still be printed, but the quality of the print may be lower than we would like, and Doculand will not be responsible, and your order will not qualify for a reprint or refund.
You accept full responsibility and confirm you have either provided print ready files, discussed this with us prior to payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub-quality print finishes that are caused as a result of sub-quality and non-print ready artwork files. If you have any doubt please get in touch.
All artworks/files uploaded will be printed without artwork checking unless you select our optional Artwork Checking Service which is charged at £5 per order, and any quality issue will not be the responsibility of us. You will not be entitled to a refund or reprint if the artwork you provided us does not meet our minimum artwork guidelines requirements.
COLOUR MATCHING: All printing techniques will be the best colour match possible. Please note computer screen colours will differ from final print colours. We will not be held responsible for colour variation.
Direct to Garment printing – Variance and white underlay condition
DTG printing is dependent on ‘computer controlled output’.
Artwork files are checked by our print managers for quality purposes, but ultimately a computer machine reads these colours and translates these colours into ink that gets jetted directly into the fabric.
DTG output is, therefore, subject to variance. This means when printing the same design several times it may not appear as sharp on one garment as another.
Additionally, it may appear different on one garment to another garment due to colours and materials reacting different to the inks. Sometimes, small speckles of white underlay can be seen on dark garments, this is most often due to sub-quality artwork which we do our best to avoid. You accept the above information and accept a 25% variance and white underlay condition, and that any issues of this nature fall outside of our reprint and refund policy.
Dye-sublimation Printing
Due to the printing process for dye sublimation, it maybe that the process leaves a slight crease in the material. This should go after washing or ironing, but these issues fall outside of our reprint and refund policy.
Cancellations
Orders can be cancelled before the print stage, but not after printing.
Cancellations may be subject up to a 25% charge due to the fact that we may have already ordered stock, prepared artwork or re-organised production of other jobs. Please note that we reserve the rights to a minimum charge of up to 25%.
When paying for any order, you accept these terms and conditions in full. (We will always do our best to minimise or avoid such charges).
Complaints procedure
We take complaints very seriously and we are unhappy if you are not entirely satisfied with our services. If you wish to make a complaint or request a reprint or refund, please email us mmediately and provide us with your order reference number and the reason for your complaint. You must also attach photos to help us further understand your complaint so we’re then able to take the necessary actions.
Doculand must be notified of any issues within 2 days of receiving the order up to a maximum of 30 days from delivery of the goods. Depending on the fault and issue with the order, we may request for you to ship the order back to us using a trackable service so as to avoid any further issues or we may send a courier to collect.
Please note that refunds will only be considered after Doculand has been given every opportunity to rectify any issues with the order. We initially aim to offer a reprint or replacement if possible.
Deliveries
For all orders you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler dispatch mistakes and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our utmost to fulfil the order. This can mean substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not always possible. You accept these conditions and take this into consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing the remedy of such rarely occurring scenarios.
Doculand will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods.
Failed, or Delayed Delivery & Partial Deliveries
Doculand may send out your order using a 3rd party courier company in accordance with your delivery deadline. If the delivery is not achieved for whatever 3rd party reason, Doculand will take no responsibility for loss or damage or delay to your order and Doculand will not be responsible for refund of any form. We will attempt to recover costs and expenses from the 3rd party delivery companies but cannot guarantee any delivery or refund in these instances. At time of receipt, you must check the packaging immediately. By accepting delivery you are confirming the packaging and delivery is in perfect order.
At Doculand we order blank products from leading brands and then customise them for our clients needs. Sometimes the leading brands and distributors send us faulty products within the full batch, or do not send us the correct amounts or sizes, which is completely out of the control of Doculand, but this means that production and delivery may be delayed, or an order may not be only partially delivered on the specified due date, as more products may need ordering and customising at a later date. There may be extra charges applied to your order for the additional printing as we may have to reset all the customisation machines specifically for the extra customisation. You understand this supply chain problem and accept that it is beyond the controls of Doculand, and accept these terms.
Privacy policy
Any contact with Doculand requires you accept our privacy policy. Please ensure you follow this link and understand in full.
Any doubts at any time about any of our terms and conditions, and / or our Privacy Policy, please just get in touch and let us help and advise you. We are here to help, and at your service.
Returns / Refunds / Reprints
Please email us mmediately and provide us with your order reference number and the reason for your complaint. You must also attach photos to help us further understand your complaint so we’re then able to take the necessary actions.
Doculand must be notified of any issues within 2 days of receiving the order up to a maximum of 30 days from delivery of the goods. Any complaints outside of 30 days will not be accepted. Depending on the fault and issue with the order, we may request for you to ship the order back to us using a trackable service so as to avoid any further issues or we may send a courier to collect.
Please note that refunds will only be considered after Doculand has been given every opportunity to rectify any issues with the order. We initially aim to offer a reprint or replacement if possible.